Redesigning Retail: What’s New in Shopify POS v10 and How to Prepare Your Store

Discover how Shopify’s Summer ’25 Edition is reshaping in-store retail with the launch of POS Version 10. In this post, we’ll explore the key features of the redesigned POS app and outline practical steps to ensure your store is ready to take full advantage of these improvements.

What’s New in Shopify POS v10

Shopify POS v10 is more than a visual refresh: it represents a complete reimagining of the point-of-sale experience, designed to blend speed, brand consistency, and intuitive workflows. Below are the standout updates:

1. Revamped User Interface
   The entire app has been redesigned with a focus on performance and clarity. Retail staff will notice a cleaner layout that displays more line items in a single view—eliminating unnecessary scrolling—and dynamic headers that immediately indicate whether they’re processing a new sale or a draft order. These changes reduce cognitive load, particularly during busy periods, enabling teams to serve customers faster and more accurately.

2. Brand Them­ing Everywhere
   Version 10 introduces comprehensive brand customisation for every POS screen. Stores can now add videos or static imagery to idle screens, extend brand colours throughout checkout flows, and even personalise PIN entry screens with logos or bespoke graphics. This means every staff-customer interaction becomes an opportunity to reinforce brand identity.

3. Intuitive Navi­ga­tion
   A new vertical navigation bar relocates critical workflows to an easily accessible sidebar, maximising usable screen space. Staff can jump between tasks—such as checking inventory, accessing customer profiles, or initiating returns—without hunting through nested menus. This streamlined navigation empowers teams to work smarter, not harder.

4. Smart Search Capabilities
   POS v10 leverages context-aware search, allowing staff to find products, draft orders, or customer records without switching screens. The broader Home screen search bar can also perform cross-index queries when needed, ensuring that any piece of information is never more than a few keystrokes away.

5. Ship and Carry Out
   Recognising the challenges of mixed fulfilment, POS v10’s “Ship and Carry Out” feature lets customers take what’s in stock immediately and have the remainder of their order shipped automatically. This eliminates awkward juggling at checkout and keeps queues moving during peak hours.

6. Lock Screen Enhancements
   New lock screen options enable background-image rotations, custom greetings, and promotional messaging. Store teams can refresh their staff experience simply by scheduling periodic image changes, keeping the interface feeling fresh and engaging.

7. Tap to Pay
   For merchants who prefer not to invest in dedicated POS hardware, Tap to Pay on iPhone now turns any compatible device into a payment terminal. This reduces upfront costs and provides flexibility for pop-ups, festivals, or temporary locations.

8. Multi-Entity Support (Shopify Plus Only)
   Large enterprises can manage multiple retail entities under one account. This update supports global brands running distinct POS setups across different countries or regions, while maintaining centralised reporting and consistent branding.

Why These Changes Matter

• Improved Conversion Rates: Faster checkouts, clearer product discovery, and “Ship and Carry Out” all reduce friction at the point of sale—an area where seconds saved translate directly into reduced abandonment and increased revenue.

• Stronger Brand Consistency: By allowing you to extend brand elements (colours, logos, videos) across every POS screen, your in-store environment becomes an extension of your online presence. Consistency builds trust and reinforces recognition.

• Better Staff Experience: The redesigned interface, smarter search, and simplified navigation mean your team spends less time searching for information and more time engaging customers—resulting in higher job satisfaction and fewer errors.

Preparing Your Store for POS v10

Transitioning to a major POS update requires thoughtful preparation. Here are actionable steps to ensure a smooth rollout:

1. Audit Your Brand Assets

   • Review your current logo files, brand colour codes, and any promotional graphics.

   • Decide which videos or static images you want on your idle screens or lock screens. High-resolution assets (ideally 1920×1080) will display crisply.

   • Create a simple guide for staff on when and how background images should rotate.

2. Train Your Team on the New Interface

   • Schedule a dedicated training session (or series of micro-sessions) a week before the official launch.

   • Highlight the new navigation bar, showing staff how to access Orders, Customers, Inventory, and Draft Orders in fewer taps.

   • Demonstrate context-aware search, ensuring they know how to search across products, drafts, or customers from a single bar.

   • Practice “Ship and Carry Out” workflows with sample transactions so everyone understands how partial fulfilments work.

3. Test “Ship and Carry Out” Settings

   • In your Shopify Admin → Store → POS settings, enable Ship and Carry Out and configure your shipping profiles.

   • Run test transactions that include both in-stock and out-of-stock items to verify shipping fees, inventory adjustments, and customer notifications.

   • Ensure your fulfilment providers (e.g., third-party logistics) are prepared to handle split orders correctly.

4. Update Hardware and Connectivity

   • Verify your existing iPads or iPhones meet POS v10’s minimum OS requirements (iOS 15 or later).

   • If you plan to use Tap to Pay on iPhone, confirm that your devices are compatible and that you’ve enabled the feature in Payments → Tap to Pay settings.

   • Test Bluetooth connections for receipt printers, barcode scanners, and cash drawers against the new app to ensure seamless pairing.

5. Review POS Extensions and Integrations

   • Check that all existing POS Apps (loyalty programmes, inventory trackers, gift card scanners) are compatible with POS v10. Many extensions will auto-update, but confirm with each vendor.

   • If you run advanced reporting or custom workflows through Shopify Flow or Sidekick, test those flows in a development store to catch any unexpected breaks.

6. Plan Your Launch Timing

   • The POS v10 rollout begins globally in April 2025; your store will see an auto-update prompt when available.

   • Coordinate your update during non-peak trading hours (e.g., before opening or after closing) to avoid customer disruption.

   • Inform staff at least 48 hours prior so they can brace for change and ask questions in advance.

7. Create a Go-Live Checklist
   Prepare a simple checklist for opening day with items such as:

   • “ Updated POS app to Version 10 on all devices”

   • “ Completed lock screen asset uploads”

   • “ Conducted a minimum of three test transactions with Ship and Carry Out”

   • “ Confirmed integration functionality (scanner, printer, payment terminal)”

   • “ Held staff huddle outlining key UI changes”

8. Gather Customer-Facing Updates

   • If you have customer-facing screens (e.g., branded receipts or promotional carousels), draft new messaging or seasonal offers to display.

   • Optimise welcome messages on lock screens to highlight summer promotions or loyalty programmes.

Key Considerations for Head Office and Multi-Location Retail

For merchants on Shopify Plus managing multiple stores:

• Consistent Theme Deployment: Ensure each location’s POS settings and brand assets are synchronised via your central admin.

• Role-Based Access: Review staff permissions in Shopify Admin → Settings → Users and Permissions to confirm each team member has the appropriate level of access. Version 10’s interface makes certain workflows faster, but you’ll want to safeguard sensitive settings.

• Centralised Reporting: Familiarise yourself with POS analytics in Shopify Reports. Version 10’s streamlined data capture means you should re-run key reports (Sales by Staff, Sales by Location, Average Order Value) in May 2025 to validate against historical baselines.

Embracing the Future of Retail

Shopify POS v10 is more than a software update—it’s a strategic investment in your brand’s in-store experience. By combining speed, custom branding, intuitive navigation, and smarter search, Shopify has engineered a tool that helps retailers compete with the convenience of e-commerce while delivering the tactile, personable service only brick-and-mortar can provide.

As the retail landscape evolves, staying ahead means equipping your team with the right technology and ensuring they’re confident using it. By following the preparation steps above, your store will be poised to leverage POS v10’s full potential—turning every checkout moment into an opportunity to delight customers and reinforce your brand.

Ready to reimagine your retail experience? Update to Shopify POS v10, and let your brand shine both online and in store.